Southwest Airlines Co. and Amadeus IT Group today jointly announced the carrier’s transition to the Amadeus Altéa Passenger Service System (PSS). At 101 airports across nine countries, all Southwest® domestic and international flights operating today and beyond will be managed through Altéa functionality, giving the carrier more flexibility to improve the Customer Experience and enhance revenue performance.
During the course of three years, a team of more than 1,500 people from both Southwest and Amadeus collaborated to bring together multiple reservation system capabilities onto one common platform under the Altéa Suite of products. The new reservation system brings an array of features designed to allow Southwest to: optimise its flight schedule, including improved connection times; more easily manage inventory between any given origin and destination; govern the value of potential ancillary services; and automate rebookings during flight disruptions, such as those caused by extreme weather and other operational challenges. Southwest expects the new reservation system to generate approximately $500 million in incremental annual earnings before interest and taxes by 2020 through added functionality and operational capabilities.
“Transitioning to a single reservation system is a transformational milestone for Southwest, and in fact, it’s the single largest technology initiative in our Company’s history. I want to congratulate and thank thousands of our Employees and our partners who have worked tirelessly and diligently for several years to bring this home,” said Gary Kelly, Southwest Airlines Chairman & CEO. “Our deepening partnership with Amadeus makes way for a bright future through new tools that empower our People to do what they do best, which is to provide world famous Hospitality.”
As part of the ongoing partnership, the carrier began operating international flights through Amadeus Altéa PSS beginning in July 2014. On Dec. 6, 2016, Southwest continued to streamline operations into more of the Altéa Suite by channelling bookings beyond May 8, 2017, through a single reservation system.