The good news: the global B2C e-commerce sector is expected to hit 2.3 trillion USD globally by 2017.
The bad news: today’s air cargo industry isn’t exactly ready to handle this growth. And it won’t be stopping anytime soon.
The industry must reinvent itself to face the challenges of the new e-landscape. This means learning to collaborate and innovate, especially when it comes to faster, smarter technology. So what options are available for air cargo carriers? What bottlenecks does the industry currently face and need to overcome?
Today we’ll examine these questions and more to see how to take air cargo e-commerce to the next level.
The name of the game is integration. Today’s air cargo carriers need to integrate operations across their supply chain and across departments. Centralized internal data systems house customer and package information that is accessible across various departments. Other new IT systems allow air cargo carriers to have better visibility into their e-commerce efforts, like monitoring packages as they move from location to location.
Upgrading internally means replacing existing systems, retraining employees and hiring new leaders to oversee the implementation. Airlines in the past have been hesitant in doing this. The key is to not implement systems blindly, but ensure they are part of an overall digital strategy.
Air cargo still relies heavily on paper when moving and tracking packages. This is inefficient, opens up room for error and makes it harder for investigating package issues. e-Freight is about moving all communications online. As of 2015, only 22 percent of air waybills were electronic. Moving to e-freight also allows for better security and helps with sustainability.
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Full Article: Mercator News Room
Source : Mercator News Room